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Aurora Solar Integration FAQ

What is the UtilityAPI Aurora Solar integration? 

The integration allows mutual platform users to seamlessly pull residential interval data from UtilityAPI directly into Aurora Solar projects. This helps streamline the proposal process by eliminating manual work and improving modeling accuracy. 

Need to sign up for an Aurora Solar account? Click here to sign up.

How do I connect my UtilityAPI account to my Aurora Solar account?

Step 1: Create or retrieve your UtilityAPI API token.

  • Go to your UtilityAPI API settings

  • You can either:

    • Create a new API token (recommended)

    • Or copy an existing token if you’ve already generated one

    • Click here to go to your API settings to create or retrieve an API token. 

API settings 1

Tip: Create a new token specifically for the Aurora Solar integration at the admin user level.

This ensures:

  • You can manage or disable the integration later without affecting other workflows

  • The token will have access to all customer data as needed

Click here to learn more about API tokens. 

Step 2: Connect your UtilityAPI account to Aurora

Once you have your UtilityAPI API token, you can log in or return to Aurora Solar and complete the following steps.

  1. Log in to your Aurora Solar account

  2. Navigate to Settings > Apps

  3. Find the UtilityAPI app and click “Connect”

  4. In the pop-up, paste your API token where prompted and click “Connect.”Once successful, you’ll see “Connected” under Integrations

 

Connecting Aurora Solar (1)

I've connected my accounts; how do I use the integration?

Interval data from UtilityAPI is matched to each Aurora Solar project based on the property address or Service Address ID (SAID). To use the integration, follow these steps:

  1. Select the Project or create a new Project into which you want to pull data.
  2. Navigate to "Energy usage"> "Input method" and select "UtilityAPI" from the dropdown menu.

  3. Click "Select" to confirm this is the correct meter and initiate the pulling of interval data.

 

Note: Aurora will automatically match the project’s property address with the corresponding utility account in UtilityAPI. If no match is found, you can manually search using the Service Account ID (SAID). Note: Interval data must already be collected and available in UtilityAPI for the integration to work.

Can I get other types of data besides Interval data with this integration?

No, this integration only supports interval data. To display properly in Aurora Solar, a meter must have at least two months of interval data available in UtilityAPI.

What if there are multiple meters under one address?

You can search for the correct meter by SAID in the search bar next to the input method. 

Why can't I see my data request in Aurora?

If your UtilityAPI data isn’t appearing in your project, it may be due to one of the following reasons:

  • No data has been collected for the selected meter
    Click the “Get Data” button next to the meter to start the data collection.
    Make sure the meter has at least two months of interval data for it to populate in Aurora.
    Go to your API Dashboard to activate the meter.

  • Customer authorization is still pending
    If the homeowner hasn’t completed the authorization, data collection can’t begin.
    Check authorization status here.

  • The utility or meter doesn’t support interval data
    Not all utilities or meters provide interval data.
    View our interval data coverage by utility.

  • Technical issues or account connection problems
    There may be a temporary issue with your UtilityAPI account or a service disruption.
    Contact UtilityAPI Support if you need help troubleshooting