Auto-Collect for PG&E authorizations
UtilityAPI is developing an opt-in auto-collect feature for PG&E authorizations impacted by MFA.
With the launch of PG&E’s new account and multi-factor authentication (MFA) requirements users now only have 24 hours upon successful authorization to complete on-demand collections.
Given this constraint and with a focus on improving data collection success, we are developing a new auto-collect feature for PG&E authorizations with 3 electric meters or less.
This article explains how auto-collect works, how to opt in, its application, and other relevant information.
🔄 What is Auto-Collect?
Auto-collect is a new feature being developed that allows UtilityAPI users to automatically collect data from PG&E accounts with three electric meters or less upon successful authorization.
With this feature enabled, UtilityAPI will automatically collect PG&E bill, interval, and accounting data from your customers' accounts.
This feature will be 100% opt-in and can be turned off at any time.
✅ Opting in to auto-collect
If you want to enable this feature, please fill out the opt-in request form here.📌 Does Auto-Collect Apply to Other Utilities?
Not at this time.
Auto-collect is initially being developed just for PG&E due to their 24-hour MFA implementation. We are actively evaluating other utilities for similar support, and will provide updates as additional adapters and MFA-handling capabilities are added.
🧪 Is Auto-Collect Available via API?
Yes, auto-collect behavior will be triggered when new PG&E authorizations are created via the API, just as it is when they are created via the dashboard. No additional parameters are required to initiate it.
Version 1.0 of the auto-collect feature will not allow users to actively turn the feature off and on in the dashboard or via API.
Still Have Questions?
If you're seeing MFA errors or are unsure if a PG&E authorization is eligible for auto-collect, please submit a help request.