How is my account charged with UtilityAPI?

An explanation of how your account is charged for manual collections and automated monitoring.

Manual collections

For manual collections (Initial Collections & Refreshes) we use a Duration Based Pricing model and your cost depends on how many months of data you collect as shown below:

• 1 to 7 months → $1.50 per month for each successfully collected month of Bill or Interval Data.
• 8 to 12 months → Flat fee of $12.00, regardless of the number of months collected.
• 13 to 36 months → $12.00 + $1.50 per month for each additional month beyond 12.

Legacy pricing

Our Legacy pricing is a fixed fee, this may apply to you if your account was established before March 2025. To learn about our legacy pricing click here.

Automated monitoring

When you enroll a meter in our Ongoing Monitoring service regardless of your pricing plan and structure, your account will be charged a fee each month based on the frequency of (daily, weekly, monthly) selected and your account's payment plan. 

Meters enrolled in Ongoing Monitoring will incur a monthly subscription fee as long as they meet the following criteria:

• The Ongoing Monitoring subscription remains active; 
• The authorization associated with the meter is not revoked or expired; 
• The utility has not stopped or modified the meter's information 
• UtilityAPI has been able to collect data at least once in the last 6 months.

Note: Archiving a meter does not unenroll a meter from Ongoing Monitoring. 

No fee

There are a variety of core features that we do not charge your account for. Some of these activities include:

• Sending and receiving customer approval to link their utility account and meters to our platform using our authorization form. 
• Collecting and making available in our dashboard and APIs Meter Data 
• Making API calls.

The details outlined above are general information and guidance about pricing models and fee structures applicable to new users enrolled in Duration Based Pricing.

What is considered a successful Manual Collection? 

Manual Collection success is defined as one of the following for each meter:

1. The collection of all bill PDFs or 
2. The collection of 90% of interval data.

If we detect gaps in the available data for bill PDFs or interval data for a single month, we’ll credit your account for that month after 7 days. 

Example: 

If you request 12 months of data and one of the months does not meet one of our successful collection criteria —for example, the 12th month has less than 90% of interval data or is missing a bill PDF for that month— we will automatically credit your account a per unit rate of $1.50 within 7 days.

What makes my Automated Monitoring subscription successful?

Ongoing Monitoring is considered successful when we monitor your enrolled meter for the availability of new data based on that meter's subscription frequency. If new data is available, Ongoing Monitoring does not guarantee the successful collection of all available data.

We may monitor a meter enrolled in Ongoing Monitoring and find no new data available. We still consider this a successful monitoring. If new data becomes available at the next scheduled monitoring date, we will attempt to collect the data, but do not guarantee a successful collection. 

How can I view my account's charges?

To view your account's charges, go to the Payment Settings section of your settings and click on the link next to Usage History called "Click here to see your usage and payment history."

After clicking on this link, you'll see a History of charges to your account by date.