Auto-collect for PG&E authorizations
UtilityAPI offers an opt-in auto-collect feature for Pacific Gas& Electric (PG&E) authorizations
With the launch of PG&E’s new account and multi-factor authentication (MFA) requirements, users now only have 24 hours upon successful authorization to complete on-demand collections.
Given this constraint and with a focus on improving data collection success, we have launched a new auto-collect feature for PG&E authorizations with three electric meters or fewer.
This article explains how auto-collect works, how to opt in, its application, and other relevant information.
🔄 What is Auto-Collect?
Auto-collect is a new feature that allows UtilityAPI to collect data automatically from PG&E accounts with three electric meters or fewer. With this feature enabled, UtilityAPI will automatically collect PG&E bill, interval, and accounting data from your customers' accounts under the following conditions:PG&E authorizations with three electric meters or fewer (if an authorization has four or more meters, we won’t automatically collect any meters)
Electric meters only (we won’t automatically collect gas meters). This feature will be 100% opt-in and can be turned off at any time.
✅ Opting into auto-collect
To opt into auto-collect, please contact your account manager or submit a request directly here.
💸 What does auto-collect Cost?
With auto-collect enabled, your account will be charged the same price as you would for a typical collection.
If you are on Duration-Based Pricing, the price will be dependent on the default number of months you have set in your Settings. Learn more about how to set your default duration.
If you are on a legacy plan, the price will be dependent on your standard collection price and we will always attempt to collect up to three years worth of data.
📌 Does auto-collect apply to other utilities?
Not at this time.
Auto-collect is initially being developed just for PG&E due to their 24-hour MFA implementation. We are actively evaluating other utilities for similar support, and will provide updates as additional adapters and MFA-handling capabilities are added.
🧪 Is Auto-collect available via API?
Yes, auto-collect behavior will be triggered when new PG&E authorizations are created via the API, just as it is when they are created via the dashboard. No additional parameters are required to initiate it.
Version 1.0 of the auto-collect feature will not allow users to actively turn the feature off and on in the dashboard or via API.
Still Have Questions?
If you're seeing MFA errors or are unsure if a PG&E authorization is eligible for auto-collect, please submit a request.