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Upcoming Changes to PG&E Authorizations and MFA Requirements

What’s changing with PG&E’s website?

Pacific Gas and Electric (PG&E) is launching a new online account system that will require all utility account holders to complete phone number-based multi-factor authentication (MFA) when logging in.

Visit PG&E’s new account readiness page

How does this impact PG&E authorizations and data collections?

These changes affect all PG&E authorizations and data collections completed using our web portal adapter data access method.

  • All new PG&E authorizations will require customers to complete a phone-based MFA before the authorization can be completed. 

  • All existing PG&E authorizations will need to be reauthorized, which will require customers to complete a phone-based MFA to enable new data collections moving forward.

At this time, we do not believe PG&E authorizations and data collections completed using our Green Button Proxy or Green Button Hosting data access methods will be impacted.

If you have questions about these methods, please contact your account manager or send us an email at sales@utilityapi.com.

Will the MFA requirement impact data that’s already been collected?

No. These changes will not affect any PG&E data that has already been collected.

Any new on-demand or scheduled collections will be impacted.

How will the website change and MFA requirements impact data collection moving forward?

Once we release our updated MFA workflow

  • Customers who have confirmed their contact information will be prompted to complete the phone number-based MFA process. After successful authorization verification, their utility account will be re-linked to UtilityAPI, and data collection will resume.

  • Customers who have not confirmed their contact information may be locked out of their account and be required to contact PG&E customer service to unlock.

Learn more about UtilityAPI’s MFA solution for other utilities

How often will customers need to verify?

In most cases, customers will only need to complete MFA once per authorization. Once verified, their account will remain linked, and we’ll continue collecting data on your behalf.

⚠️ Note: This may change depending on PG&E’s future policies or technical updates.

What happens if a customer doesn’t complete MFA?

If a customer does not complete the new MFA process, their PG&E account cannot be linked, and we won’t be able to collect data from their account.

Will this change impact authorizations and data collections from other utilities?

No. This change is specific to PG&E. Authorizations and data collection from other utilities are not affected.